Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the TrackerAI platform, including our website at trackerai.ai, our demo application, and our API services (collectively, the "Service"), operated by TrackerAI Ltd ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing our demo, or integrating our API, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms and all applicable laws and regulations.

2. Description of Service

TrackerAI provides an artificial intelligence platform purpose-built for veterinary professionals. The Service includes:

• AI-assisted diagnostic analysis for veterinary cases
• Symptom-based differential diagnosis generation
• Treatment protocol suggestions and drug dosage guidance
• REST API access for integration into third-party veterinary software
• Developer documentation and API key management tools

The Service is intended solely for use by qualified veterinary professionals and researchers. It is not a substitute for professional veterinary judgement, clinical examination, or established diagnostic procedures.

3. Professional Responsibility Disclaimer

TrackerAI is a decision-support tool. All clinical decisions, diagnoses, and treatment plans remain the sole responsibility of the licensed veterinary professional using the Service. AI-generated outputs should be reviewed critically and validated against clinical findings, patient history, and current veterinary best practices before being applied to any animal patient.

We make no representations or warranties that AI-generated outputs are accurate, complete, or suitable for any particular clinical situation.

4. Account Registration

To access certain features you must register for an account. You agree to:

• Provide accurate and complete registration information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorised use of your account
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. API Keys and Developer Access

API keys issued through the TrackerAI platform are personal to you and must not be shared, published, or embedded in publicly accessible code. You are solely responsible for keeping your API keys secure. If a key is compromised, revoke it immediately via the platform dashboard and generate a replacement.

API usage is subject to rate limits and fair-use quotas as communicated in our documentation and pricing pages. Excessive or abusive API usage may result in temporary or permanent suspension of access.

6. Acceptable Use

You agree not to use the Service to:

• Provide veterinary advice to the general public without appropriate professional oversight
• Reverse-engineer, decompile, or attempt to extract our underlying model weights
• Scrape, crawl, or harvest data from the Service in an automated manner without written consent
• Transmit any patient data that is personally identifiable without appropriate anonymisation
• Introduce malware, viruses, or any other harmful code
• Violate any applicable local, national, or international law or regulation

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully to understand how we collect, use, and protect your data.

We strongly advise against submitting data that includes personal information about pet owners or identifiable patient records. Where such data is submitted, you accept responsibility for ensuring compliance with applicable data protection laws in your jurisdiction.

8. Intellectual Property

All content, code, models, branding, and materials provided through the Service are owned by TrackerAI Ltd or its licensors. Nothing in these Terms grants you any right to use our trademarks, trade names, logos, or other proprietary identifiers without our prior written consent.

You retain ownership of any data or content you submit to the Service. By submitting content, you grant us a limited, non-exclusive licence to process that content solely for the purpose of delivering the Service to you.

9. Beta Services

The Service is currently provided as a Beta product. Beta services may be incomplete, contain bugs, or be subject to significant changes. We offer no uptime guarantees during the Beta period and may modify, suspend, or discontinue features at any time without notice.

10. Limitation of Liability

To the maximum extent permitted by applicable law, TrackerAI Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, the Service — including damages resulting from reliance on AI-generated diagnostic outputs.

Our aggregate liability for any claim related to the Service shall not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim or (b) £100 GBP.

11. Indemnification

You agree to indemnify and hold harmless TrackerAI Ltd, its directors, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from your violation of these Terms, your use of the Service, or your infringement of any third-party rights.

12. Modifications to the Terms

We may update these Terms from time to time. We will notify registered users of material changes via email or a prominent notice within the platform. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms, please contact us at hello@trackerai.ai.